Chris_W1. I ordered a new iPhone 13 with iPad to be delivered by the 23/7/21. All the documents were signed , all. I spent hours trying to get some info ou. I would be grateful for any advice on the best way to proceed. 00 guaranteed… Thanks for reaching out to us regarding your issue. Hi chereseferry 👋. Please choose the Yodel Store of your choice and let us do the rest. We can understand the inconvenience caused to your day and want to best help. The talks between Virgin Media O2 and. My Virgin Media App. From £ 38 a month 18 month contract Check it out. Expecting delivery of router today but Virgin Media have not. Security matters. Anything else on the BT network you could just use. I've called the sales team and I think they're going to try to have it resolved today. Delivery service company Yodel has been hit by a suspected ransomware attack, leading to delays in parcel distribution and customers losing the ability to track. The Voice. Access your bills, diagnose faults and manage your package. Shop online with over 90 brands and have your items delivered to your local store. Use our app to: - Send a parcel from any of our thousands of local stores. Have your parcel delivered to one of our thousands of stores across the UK open 7 days a week. Download it for your iPhone. Excludes broadband faults and broadband network outages. Quote & Book. He assisted me with that but not beyond that. Virgin sent a text saying Yodel would be in touch with a 2-hour delivery slot. As in the title. This unfortunately did not happen again. Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. Collected and delivered through Yodel's van based network, our tracked returns service delivers parcels to retailers within 72 hours of the collection booking. We would like to show you a description here but the site won’t allow us. You would understand my shock however when I received an email however to say that my package had been delivered at 8:12pm. . 5 years ago: Virgin Media confirming my new tivo box will be delivered the next day. As the kit we provide is part of your Virgin Media services and remains our property, we may ask you to return it if you disconnect or change your services. We would like to show you a description here but the site won’t allow us. Hi all, Yodel failed to deliver my virgin kit for my 1gb new installation and I move Thursday evening . . I'm a new customer, due to recieve my quickstart pack tomorrow but I don't have a yodel tracking number to see when it will arrive. After all the years I had using virgin broadband I never had one complaint, would always recommend the consistency of speed and zero. Hi, I have returned a Hub4 as requested via collect plus I have the receipt with the tracking info on, however the last update on the tracking states it was processed at National hub on 7th August with no further update since. . Choose Start your membership, enter your email, and in a few short clicks you’ll be ready to start enjoying Netflix! You can also get Netflix as an add-on. Sign in . Please remember which courier you have chosen and ensure you take it to a Collect+ store that offers that courier's services. - Keep all your orders in one place. 15 Comments. It's just that I'm stuck home now, waiting for the delivery without a. Being returned to Virgin Media. I can appreciate your concerns and would like to offer some support! I will send you a PM to confirm a few account details. on 16-03-2023 19:38. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. . We would like to show you a description here but the site won’t allow us. Manage Your Account. For queries on delivery charges from online retailers please contact the retailer directly. I haven't ordered anything, but it claims to be a yodel driver delivering something from Virgin Media. 3:41 PM · Jul 24, 2023. Options. Entertain me; Broadband Deals. Browse Virgin Media Virgin Media Community. Virgin Media deliver their routers via Yodel. If your returns label just shows the Collect+ logo, please select Yodel. Yodel customer service said they couldn't do anything without a tr. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. and delivery tracking information. Yodel is just the latest victim of a cyber "incident" and undoubtedly will not be the last. Re: Yodel (oh god, no) email when. consumer polling and social media complaints. Fill in our form here to cancel your unused Return to Yodel labels and start the refund process. i. 44pm and the. Selected Live Chat and Yodel confirmed successful delivery; filed receipt and Live Chat text. The Virgin Media website will open in a new tab. We would like to show you a description here but the site won’t allow us. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Flag for a moderator. Phoned 150 first thing and actually got through to a UK call centre! The original order is now cancelled and a replacement order is being delivered on Saturday although it's still going to be Yodel delivering. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. My Virgin Media App. You may wish to get in touch with Yodel via their customer support team on 0344 755 0117. on 28-03-2023 08:11. SpeedOn the 25th I should have received a Virgin hub three under three tv 360 TV box but the only thing that arrived was a virgin hub 3 I'm a new customer I'm paying for TV WiFi and home phone but the only thing that has come is my hub 3In this conversation. Once it is, you'll receive a letter/email advising you of the date we're moving you over. HD TV set and a Stream box connected with HDMI cables required for viewing HD channels. Account - Mobile. Re: Yodel. Simply ring our friendly customer service team. but I can't. If you're currently connected through the socket in the wall then eventually you will be moved over to 21CV once it's all up and running in your area. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with. I have been waiting for 2 weeks to get this parcel after chasing Yodel and VM daily to finally get an explanation. Although this question has appeared before the answers vary and I need definitive advice. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. I am new to Virgin, I think I am since still couldn't receive my Broadband hub. Yodel said that they made 3 attempts but it was a lie as I could not see any driver attempting to deliver the package. I would be grateful for any advice on the best way to proceed. 08/11/23 21:45. Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. Browse Virgin Media Virgin Media. Please stop sending me endless harassing texts. Unfortunately we don't use the Openreach master sockets as they are BT only. If you choose to have the equipment delivered to your. It is not on any of the emails or texts sent to. virgin dragging their feet 3 weeks since order, struggling with - 4931565We would like to show you a description here but the site won’t allow us. I'm a Very Insightful Person, I'm here to share knowledge. Yet another bill after cancelling with virgin in Managing Your Account - Cable 3 weeks ago; Refund not arrived - 45 days exceeded - can't get through on phone in Managing Your Account - Cable 3 weeks ago; ID theft not accepted by Virgin Media in Managing Your Account - Cable 17-10-2023; Returning old hub in Managing Your. Calls to this number cost the same as national rate and will be included within national rate inclusive packages. got a text to say they couldn’t - 5153083. It's your sole responsibility to track and update your system. If your parcel is able to be rearranged, you will see the options that are available to you. So it seemed simplest to reconnect - the sockets are there and they were happy with the service. Virgin mobile - yodel delivered me some one elses parcel wow. All you need to do is put our kit in the pack, attach the included label and go to a Collect+ store. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. Pl˜ce ˜ny other bits ˜nd pieces – like c˜bles, remotes, power. in Security matters 14-09-2023; possible Scam phone call in Security matters 23-08-2023; There is an unknown telephone contact on my Virgin Media account and I can't update it in Security matters 11-08-2023Hi , I am very sorry about this. on 28-03-2023 09:35. " Not sure if genuine. 3 years ago: Text message from Virgin about a scheduled delivery. The deliveryman noted that the box was left behind the “bin”. What have Yodel advised in regards to the delivery? Have they raised an investigation? RPYodel Lornetwining66 Joining in Options on 27-03-2023 21:51 Can someone tell me I've had a TV box ordered from 25th but not arrived on Yodel app it's saying it's. I think this needs to be reported to trade standards as this looks to be a scam from Virgin. Switched On Families. Please respond to this when you can and we'll proceed from there. Openreach has just launched a revised. The UK’s most popular channels, Catch Up services and built-in apps, in one place. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Inclusive calls to Virgin Media National Directory Enquires (118 180): Only includes calls to 118 180 from your home phone; charges apply for calls to 118180 from your mobile phone or other operators. - Find your nearest Collect+ store. Deal. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. on 30-05-2023 13:29. Why has this happened and how can it be fixed?We would like to show you a description here but the site won’t allow us. Through the Yodel Track app you can arrange your Yodel Deliver to Store return and track its journey back to the retailer all in one place. If you're currently connected through the socket in the wall then eventually you will be moved over to 21CV once it's all up and running in your area. Options. Yodel was scheduled to deliver my router on 1/9/22. Very. Virgin Media, Hyperoptic and other companies such as CityFibre are also rolling out broadband across Britain so it's worth shopping around to see if you can get a much-needed boost. Just have to wait and see. We would like to show you a description here but the site won’t allow us. I kindly asked the particular agent who was with me at that time to help me out with raising a complaint which I know is ideally meaningless. I received a iPhone and Virgin SIM card by courier Yodel with no other documentation. I've since spoken to virgin customer service who informed me that I should have had rec. Hopefully they can reconnect the older hub for now. We would like to show you a description here but the site won’t allow us. This number, primarily associated with fraudulent activities, where callers impersonate Virgin Media, is a mobile number operated by Hutchison 3G UK Ltd. . - Track the progress of your sent parcels. You cannot blame the postal strikes, yodel etc. . You will either receive a returns slip with your original parcel. Horrific service from Virgin Media !!! on 21-09-2022 16:05. Selected Live Chat and Yodel confirmed successful delivery; filed receipt and Live Chat text. Well guess what I waited in all day for delivery nothing from Virgin media or Yodel even though I called Virgin media about 5 times through out the day and every time it will be with you buy 21. So I went outside my house no package,. It didn't arrive and the next. In response to Zach_R. Poor service Yodel, no delivery. Simply select the track your parcel link in the email and enter the code to get the latest update. Global Media Limited A. SpeedWe would like to show you a description here but the site won’t allow us. So, there was a bit to and fro getting the date sorted. It's just that I'm stuck home now, waiting for the delivery without a. Yodel’s Customer Service number is 0344 755 0117. Verified account Protected Tweets @; Suggested usersor Virgin TV box – in the sep˜r˜te p˜per b˜gs provided, ˜nd fold the top of the b˜gs over 1 2 Put the b˜gs into the box. Following our upgrade to Volt I returned a Hub 3 via Connect+ on 29 September. My wife has been waiting all day at our new place for the delivery to turn up for my new hub and no sign of it leaving the depot. If you're waiting to receive a parcel or have sent your returns via Yodel, you might experience delays with. Hi - YODEL are saying they have been out for delivery since Saturday 1/10/22, and still no sign of the HUB. Virgin sent a text saying Yodel would be in touch with a 2-hour delivery slot. No hub and no tv box…. Manage your broadband, TV, home phone and mobile accounts in one place. Zavvi. Download the Yodel app and you'll receive a two-hour delivery window on the morning of your delivery for every parcel delivered to a door. Yodel – The Non-Delivery Company. i. We will let you know when your parcel is delivered to your chosen Yodel Store and ready to collect via SMS or. Welcome to our community forums and thank you for your first posts. - Create returns labels for 300+ retailers. . I ordered a a new router which Virgin claims was picked up by Yodel on the 24th. Firstly, head to our tracking page and check the date your parcel is due to be delivered. Cable ISP Virgin Media has announced that, for the first time, they’ve officially expanded the coverage of their Fibre-to-the-Premises ( FTTP) based ultrafast broadband and TV network to a further 2,000 premises in Pontyclun (South Wales) by using Openreach ’s ( BT) existing cable ducts. Sign in to My Virgin Media a. They appeared on the BBC Watchdog programme numorous time yet major companies like Virgin Media, Amazon, Boots, Sports Direct, O2 and Little Woods Insist on using them. In response to Steven_L. Virgin media customer service is not able to provide accurate information or even have a clue!According to Virgin I received package on 15th since it was sent by Yodel and their tracking says it was delivered at 9:30 on 15th. My quick set up kit was meant to come on the 10th of July Monday was out for delivery and because of some type of delay it got sent back to Yodels delivery depot I got a message from virgin saying sorry for the delay will come on the 11th I stay in yet a whole other day and still nothing the parcel. Well-informed. Thanks in advance. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. Posted by vc-10Greater Manchester. Despatched from BOREHAMWOOD DEPOT. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Hi my hub was suppose to be delivered on Friday 17th March, I believe my services also started then. Forum Team In response to. Just wondering how long it takes Yodel to deliver returned equipment to Virgin. What has everyone else done? Solved: Waited in all day for a booster supposedly to be deliver on Saturday. I've replied to numerous emails asking for a returns label but nothing received. I've logged into the app and checked through all emails, but recieved no update from VM or Yodel. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. Thanks for your post and welcome to the community. All parcels, including collections and returns dropped off at a Yodel Store can be tracked via our tracking page or our app. 7 million in fiscal 2021, up from £9. Where is your parcel coming from: Where is your parcel going to: Weight. Because it was shittly designed, the people in the flats had holes drilled through the front wall and the cables running down the outside of the building. Same here no parcel and no text message. i. Well-informed. With thousands of stores across the UK open early until late, 7 days a week Yodel is your perfect online shopping partner. 1 ACCEPTED SOLUTION. Hi my hub was suppose to be delivered on Friday 17th March, I believe my services also started then. Kits returned on 26th March, 2022 via Yodel as you intructed. 4K compatible TV/device required to watch Ultra HD. My parcel with a hub 4 was supposed to be delivered on Tuesday. The tracking on the yodel site has left me so confused! On Thursday 16th it said returned to sender at 8. Tuesday afternoon Virgin sent a text saying delivery has been delayed by a day. Moved house, and my new self install broadband equipment supposed to be delivered today. Virgin text me in the 25th telling me yodel would contact - 5191673. Manage Your Account. This is a common and effective way to try and control web traffic and customer volume. We received all kind of confirmation emails and tracking number with Yodel and was supposed to be delivered the 24/04/23. On our wavelength. Account - Cable. Get it for your Android device. There are now several posts on here about this scam which has happened to me in the last week. i. I'm going to send you a private message in a few moments so that I can take some additional details from you and have a closer look at things. At least 30Mbps download speeds in every room or £100 one-off credit. Yodel's delivery status showed that the package was at the local depot, so I took the initiative to come to the depot. SpeedQuickStart, set up and connections. I have looked everywhere. Security matters. Hello NeganGaming, sorry to hear of the issues with your Yodel delivery. How do I get Virgin Media Broadband, TV and Phone installed? Find out all you need to know about getting your Virgin Media Broadband, TV and Phone services installed. If you don’t have that in property the tech will install that and all the equipment. Yodel Delivery due tomorrow - No tracking and no order showing. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. I placed the order on the 24th, and then got an email on the 25th telling me that my order was on it's way. Main menu; Bundles. You may also wish to ring us on 0345 454 1111, and our team may be able to. Realtime overview of issues and outages with all kinds of services. Community Natter. If you didn't arrange your return through the app, you can find. I preordered the IPhone 14 pro max 256gb for it to arrive on Friday the 16 of September. We would like to show you a description here but the site won’t allow us. Yodel tell me that it was last tracked loaded onto a van at the depot ready to be delivered to you. Fill in our form here to cancel your unused Return to Yodel labels and start the refund process. Account - Mobile. I contacted Yodel and they said we ju. . Learn more Have I helped? Click Mark as Helpful Answer and solved, or. Mobile Your Account. Compare TV, broadband and phone; Oomph bundles Virgin Media Quickstart set up. Hi, Dave, I am having the same problem…my new equipment was supposed to be delivered on Monday by Yodel…. Account - Cable. In fact, I should receive my equipment last Friday, while it was disappeared and none any useful information could be obtained from either Yodel's website or their customer services' call. Chatter and natter. For queries on delivery charges from online retailers please contact the retailer directly. If your parcel requires proof of delivery the driver will try to deliver to a neighbour and will need to take a photo. Unfortunately I didn't received any package tracking number nor text with delivery details. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. Virgin Media. . . How to track a home delivery. Openreach has just launched a revised. We would like to show you a description here but the site won’t allow us. Return parcels to Virgin Media. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. @Zach_R. Have your parcel delivered to one of our thousands of stores across the UK open 7 days a week. We would like to show you a description here but the site won’t allow us. So I'm a new customer and my router was due to arrive on Wednesday and I arranged to collect it from a Yodel depot, but when I went there they couldn't find it and said they'd get back. Keep a good record of the tracking number, the delivery log and the Yodel chat log saying they have lost it. We would like to show you a description here but the site won’t allow us. If you choose the convenience of the click and collect service from your nearest Yodel store, we do not charge a delivery fee. That evening the Yodel tracker says delivery was attempted but they “couldn’t gain access to the property”. Mobile Your Account. Very. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location. Virgin Media - please listen. I had a text from Virgin saying "Yodel will be in touch with your 2 hour timeslot. on 30-05-2023 13:29. But until Thursday evening, there is no delivery, no update, nothing. Stay safe online. Hello, My QuickStart box is supposed to arrive tomorrow (5th September) and so far I have not received sms or email from Yodel regarding the delivery window. I’m not getting anywhere with the WhatsApp service. 7 stars for customer service. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. (You can find t. . Thousands of Yodel stores nationwide. Return to Yodel Store labels are valid for 28 calendar days, after which time they expire and cannot be used or refunded. on 04-02-2023 10:23. Browse Virgin Media Virgin Media Community. I have ordered and received parcels through these couriers in between this debacle since cancelling my broadband contract with yourselves. Whether you happened to be passing a drop store location on the school run or daily commute or just happen to be passing by, once a participating store is open, a drop shop is. A number of queries can be addressed by the automated assistant, which will point you. Press Home and go to HelpWe would like to show you a description here but the site won’t allow us. My parcel of the broadband and TV box was with yodel and before they even attempted to deliver they have sent it back to sender has this - 5111436. I have seen a few posts about this scam and am aware someone ‘from Virgin’ might come to collect the phone. With the issues regarding your online account, that is part of an ongoing outage at this precise moment. We would like to show you a description here but the site won’t allow us. . There is no accompanying documentation indicating who the retailer is or who ordered it but a virgin mobile Sim. Account - Mobile. I don’t have and have never had an account with virgin. Just wondering how long it takes Yodel to deliver returned equipment to Virgin. When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. Verified account Protected Tweets @; Suggested usersWhy Virgin Media still use Yodel as a delivery partner I don't know. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714 Registered number: 05200072 - Registered in England & WalesOptions. I think this needs to be reported to trade standards as this looks to be a scam from Virgin. 7 stars for customer service. Apparently the tag could be damaged or missing and they can't find the parcel. Networking and WiFi. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with. not to me. Reply. Any help? - 5120948Hi there Bradley2, Thanks for your post and welcome to the community. Options. Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through theirs. on 08-11-2022 12:42. Yodel strikes again. We could not find the parcel anywhere near the house at all. Received message from Virgin your Hub 4 will be delivered on the 14th June 2022 you will be informed of a 2hr time slot. I can't get through to Yodel to ask them to return it to VM. Having issues? We help you find out what is wrong. Tesco Direct. The latest Tweets from Bill ELIOT (@Bill_Eliot): "I love @viewbug #photocontest would like to show you a description here but the site won’t allow us. - Find your. She called back and left a voicemail confirming that it was booked in and would be. Hey, Ive just taken out and a new contract, phone was meant to be on its way and apparently yodel have sent it back to sender. Watch 16-year-old yodeler join Reba McEntire's team after impressive 4-chair turn audition on. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location unfortunately. Yodel say I have to speak to Virgin to get the package re sent. It is not on any of the emails or texts sent to. There are two ways to return a parcel through Yodel. In this conversation. 13-01-2023 14:29 - edited 13-01-2023 14:30. Received into MITCHAM DEPOT. Options. I called within 14 days to cancel the contract so no problem there, ive been reasured the contra. Xpect Returns is fully tracked, with both retailers and customers able to track the parcel's full journey. Verified account Protected Tweets @; Suggested users05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Mobile Your Account. I am afraid that due to the sensitive nature of your query we would advise that you contact our team in relation to the mobile issue 📞 0345 600 0789. My delivery didn’t arrive yesterday. Fun story, I was in a block of flats with virgin media. on 02-12-2021 17:04. . Have you received any further communication from our Mobile team about this delivery? Have you seen if the order has been on its way to you from the tracking number at any point, or has it always sai. All materials are recycled using our UK downstream partners. The number 07480 632098 has been looked up 4,600 times, leading to 24 user comments that have helped form a clearer picture. I would like to know if i can rearrange delivery or cancel the order. I recently started a contract for an iPhone 14 and airpods and signed the credit agreement, i checked yodels tracking and it told me that the order was returned to sender. I checked the delivery tracking and it notified me that the parcel has been returned to sender. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin. Yodel lost quickstart router, ordered a replacement and now Yodel's found and delivered the first router. Afternoon, Has anyone else had problems with Yodel delivering their hub? We've just upgraded and were told that the new hub would be - 5283463. 13-01-2023 14:29 - edited 13-01-2023 14:30. Entertain me; Broadband Deals. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes.